Sales & New Business
Platform builds, marketplace projects, enterprise plans, and vendor applications.
Get in touch
Questions about our platforms, a custom marketplace for your business, or partnership opportunities - we reply within one business day.
Send us a message
Tell us what you're building. We build platforms and marketplaces for ourselves and for clients - if you have a vision, let's talk.
- Product questions - features, limits, migration, or anything confusing in the interface.
- Custom platform or marketplace - share the problem, not just the feature list. The better we understand the constraint, the better the first call will be.
- Partnerships and vendors - we review supplier applications for the Gear Store on a rolling basis.
- Press and speaking - we respond to media enquiries within two business days.
- Privacy and security - our security team handles data requests, DPAs, and incident reports directly.
Contact details
hello@nexusaigear.com
We reply within one business day.
Head Office
NexusAI Gear Platforms Inc.
Aurora, Ontario, Canada
Distributed team, working globally.
Client Projects
Custom platform and marketplace enquiries go straight to our solutions team. Expect a scoping call rather than a brochure.
See our servicesResponse Times
- General enquiries - within 1 business day
- Existing customers - priority routing
- Security disclosures - within 48 hours
Support
Existing customers receive priority support through their in-platform channels and dedicated account contacts.
Follow us
Product updates and release notes are published across our social channels.
What happens next
Within 1 business day - a human replies. No ticket number, no chatbot.
Within 3 business days - for project enquiries, a 30-minute scoping call with the engineer who would actually build it.
Within 2 weeks - a written proposal with scope, milestones, and a fixed price.
Who To Contact
Go straight to the right team
Every message is routed to a named team, not a shared inbox. If you are not sure who to pick, use the general form and we will route it for you.
Customer Support
Existing customers with an active plan reach us fastest from inside the product.
Privacy & Security
Data subject requests, DPAs, security questionnaires, and vulnerability reports.
Partnerships
Technology partners, resellers, and integration partners who want to build on our stack.
Press & Media
Interviews, product announcements, brand assets, and speaking requests.
Careers
We hire engineers, designers, and operators. Send us something you are proud of.
Other Routes
Talk to the right team directly
General enquiries all land in the same inbox, but these routes get you to a human faster.
Product Support
Existing Studio, Docs, or Gear Store customers. Priority routing through your in-platform channels.
Sales
Pricing, enterprise plans, volume licensing, and procurement questions.
Press & Media
Interviews, product announcements, brand assets, and speaking requests.
Security
Vulnerability reports are handled by our security team and acknowledged within 48 hours.
Not sure where to start? Use the form above, or write to hello@nexusaigear.com and we will route it for you.
Find Us
Based in Aurora, Ontario - collaborating with talent globally
NexusAI Gear Platforms Inc.
Our team is distributed across Aurora, Ontario and beyond. We work with the best talent globally, which means you get the right specialist for every project regardless of where they are located.
Quick Links
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